What information we collect

When you send an inquiry or message, we typically receive details such as your name, email address, phone number, and travel preferences. We use this information to respond and coordinate next steps.

You may also include additional notes (like accessibility preferences) to help us guide you appropriately.

How we use it

• To reply to your inquiry and confirm availability
• To share practical details you need for check-in
• To understand preferences so we can recommend the right fit
• To provide customer support when you have questions

Updates and notifications

If you opt in, we may email you about your request and related planning guidance. You can contact us to update preferences if needed.

Security and respect

We treat the information you share with care and use it only to support your planning and communication needs.